Privacy Policy

Information We Collect

We collect information that you provide directly, information needed to review or service your request, and limited technical information needed to operate the website and customer support process.

• Contact details such as name, phone number, email address, ZIP code, and mailing or garaging location when provided.
• Vehicle details such as year, make, model, VIN, mileage, title status, use, and build information.
• Coverage review details such as parts value, documentation, deductible preferences, claims history, driving history, and requested services.
• Files or records you choose to upload, including receipts, photos, invoices, maintenance records, claim documents, or other supporting material.
• Messages, notes, call details, form submissions, and customer support communications with Apex.
• Basic website and form information, such as submission source, timestamps, and technical data needed to operate and secure the website.

How We Use Information

Apex uses customer information for business purposes tied to your request, your account, or support needs.

• Respond to your request and contact you about build protection, auto coverage reviews, claims, document uploads, or customer support.
• Review eligibility, documentation, pricing factors, deductible options, and coverage fit.
• Prepare customer records, agent notes, status updates, and follow-up tasks.
• Process claims, billing support, policy service, document requests, and customer care communications.
• Improve Apex workflows, website forms, customer experience, fraud prevention, and operational security.
• Comply with applicable legal, regulatory, audit, carrier, payment, or business record obligations.

Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share other customer information only when needed to operate, review, service, support, or protect Apex, customers, and related business processes.

• Service providers that help us operate the website, customer support, email, text messaging, document handling, payments, analytics, or business systems.
• Coverage partners, claims support resources, payment processors, or business vendors when needed to review, service, or support your request.
• Government, legal, regulatory, or law-enforcement recipients if required by law or necessary to protect rights, safety, customers, or Apex operations.

SMS Consent and Messaging

If you provide a mobile phone number and consent to be contacted, Apex may use SMS messaging for customer care, support, follow-up, status updates, and questions related to your request. Consent is not required for purchase.

We do not sell, rent, or share mobile opt-in information or SMS consent data with anyone for promotional or marketing purposes.

Cookies and Website Data

Apex may use basic website technologies to help forms function, understand website performance, prevent abuse, and improve customer experience. Browser settings may allow you to limit cookies or other storage, but some website features may not work properly if disabled.

Data Retention

We keep customer information for as long as reasonably needed to respond to requests, support customer relationships, keep business records, comply with legal or operational requirements, resolve disputes, and protect Apex and customers.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information submitted to Apex. No online system is perfect, so please avoid sending sensitive documents unless an Apex agent requests them or they are needed for your review, claim, or customer support request.

Your Choices

You may contact Apex to ask questions about your information, update contact details, request support, or ask to stop certain communications. You may unsubscribe from SMS by replying STOP to the number that sent the message.

Policy Updates

Apex may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website or Apex services after changes are posted means the updated policy applies going forward.